Frequently Asked Questions

Below are answers to the most common inquiries regarding our semiconductor materials and cleanroom supplies. If your question isn't covered here, please reach out to our Brisbane-based technical team.

1. Where are you located?

NanoFort Group is headquartered in Brisbane, Australia. We maintain a local warehouse to ensure rapid dispatch and reliable support for the Australian research and industrial sectors.

2. Do you ship internationally?

Our primary focus is supporting the Australian and New Zealand markets. However, we can facilitate international shipping for specific specialty orders. Please contact us for a custom freight quote.

3. Is express shipping available?

Yes. We offer express shipping via StarTrack and Australia Post. Let us know your timeline when requesting a quote, and we will include express freight options on your pro-forma invoice.

4. What payment methods do you accept?

Email your required items, quantities, and delivery address to sales@nanofort.com.au or use our online How to Order form. Our Brisbane desk will calculate precise shipping and email you a formal PDF commercial quote.

5. How does the "Quote Request" process work?

6. What types of silicon wafers do you supply?

We supply a comprehensive range including Prime Grade Silicon, SOI (Silicon-on-Insulator), SiC (Silicon Carbide), GaN (Gallium Nitride), and wafers with specialty coatings like Thermal Oxide and Nitride

7. Do you offer product customisation?

Absolutely. We specialize in bespoke solutions, including custom wafer diameters, specific resistivity ranges, and tailored film thicknesses. We also offer customization for cleanroom stationery and apparel.

8. Can I add my company logo to garments?

Yes. We provide branding services for cleanroom garments and lab coats, ensuring they meet both your corporate identity and your facility's particulate control standards.

9. Can I request a sample?

Consumables & Cleanroom Supplies Samples of our core consumables—including cleanroom wipes, swabs, and stationery—are available for evaluation to ensure they meet your specific particulate and chemical compatibility standards.

Process: Contact our sales team with your ISO classification and the specific application (e.g., IPA wiping, optics cleaning).
Delivery: We dispatch sample packs from our Brisbane warehouse to labs across Australia and New Zealand.

Semiconductor Substrates Due to the high-value nature and technical variability of semiconductor wafers (Si, SiC, GaN), we provide a Technical Consultation instead of standard sampling. Our specialists will review your project requirements—such as resistivity, TTV, and doping profiles—to ensure the provided substrate is the exact match for your fabrication process.

Whether you are looking for bulk pricing, custom wafer specifications, or a trial pack of cleanroom apparel, our team is ready to assist.

Email: sales@nanofort.com.au
Hours: Monday – Friday | 9:00 AM – 5:00 PM (AEST)
Location: Brisbane, QLD, Australia

10. How do I know which cleanroom class your products are suitable for?

Technical specifications and ISO-class compatibility are listed on each product page. Our range covers environments from ISO 3 (Class 1) to ISO 8 (Class 100,000). If you are unsure, our team can help you select the correct product for your SOPs.

11. What is your return policy?

Due to contamination risks, we cannot accept returns on opened consumables or custom-ordered wafers. For faulty or incorrect items, please notify us within 7 days for a replacement or credit.

12. How can I contact Nanofort?

You can reach our technical support and sales team via:

📧 Email: Sales@nanofort.com.au
🌐 Online: Through our [Contact Us] page form.

Precision Supplies for Australia’s Critical Environments

Frequently Asked Questions

This website uses cookies.